Glossary

This glossary gives plain, one-sentence definitions of terms that come up in AI automation and workflow projects in Malaysia. Each term has its own page with a short explanation and a link to the related service, so you can check what a word means before talking to a vendor.

Chatbot

A chatbot is a program that holds a text conversation with people, answering their questions either from fixed menus or with an AI model.

AI agent

An AI agent is an AI program that plans steps and takes actions in connected systems to reach a goal, instead of only replying with text.

RAG (retrieval-augmented generation)

RAG is a method where an AI first retrieves relevant passages from your own documents and then writes its answer based on those passages.

Rules engine

A rules engine is software that stores business or policy rules separately from program code, so authorised people can change them without a release.