Small and medium businesses

Small and medium businesses in Malaysia usually start with AI automation where customers wait: WhatsApp enquiries and website questions. InnolyticAI builds WhatsApp AI agents, grounded website chatbots and simple workflow automation sized for a small team, in Bahasa Malaysia and English, with a written quotation in RM before any work starts.

Where should an SME start with AI?

Pick the one task your team repeats most. For most SMEs that is answering the same customer questions on WhatsApp or the website. Automating that first frees time quickly and shows whether automation suits the business.

Is automation only for big companies?

No. A WhatsApp agent or a website chatbot is sized to the number of conversations, not the size of the company. A business with a few staff can run one.

What does it take to begin?

A short conversation about the process, examples of real customer questions and access to the channels involved. You receive a written quotation in RM with the scope and the monthly running costs.

Related services

Common questions

Do I need technical staff?

No. We build and set it up, train your team and support it after launch.

Will customers know it is automated?

Yes. Our assistants say they are AI and hand over to a person when they cannot help.

How much does it cost?

It depends on scope, so there is no fixed price. Quotes are in RM after a short scoping conversation.