Eligibility checks
Automated eligibility checks confirm whether an applicant qualifies by querying external government or partner systems during the application. When a source is slow or unavailable, the check retries, falls back safely and marks the case for follow-up, so applications keep moving without wrong decisions.
What it does
Live external checks
Eligibility is confirmed against the source system, not re-typed data.
Retries and fallback
Slow or unavailable sources are retried and handled safely.
Follow-up flags
Cases checked during an outage are marked for a second check.
Common questions
How are eligibility checks run against external systems?
The application queries the external source directly and records the result with the case.
What happens when the external system is down?
The check retries, then falls back safely and flags the case for a follow-up check instead of guessing.
Is the result kept?
Yes. Each check result is stored with the case for audit.
Have a process you want to automate?
Tell us how the work runs today. We will reply with the next step and a quote in RM.