AI Chatbots
An AI chatbot answers customer questions on your website using your own content instead of guessing. InnolyticAI builds chatbots that say when they are an AI, stay within the material you approve, offer a human contact when unsure and reply in Bahasa Malaysia or English.
What it does
Grounded answers
Replies come from your approved pages and documents, not from guesswork.
Lead capture with consent
Visitors can leave their details, with a clear consent step, and your team sees them.
Human hand-off
When the chatbot is unsure, it says so and points to a person.
Bahasa Malaysia and English
The chatbot replies in the language the visitor uses.
Common questions
How does the chatbot learn about my business?
It reads the pages and documents you approve. It does not invent services or prices that are not in that material.
How do you stop wrong answers?
Answers are limited to your approved content, tested against a list of real questions, and the chatbot offers a human contact when it is not sure.
Does it say it is an AI?
Yes. The chatbot always tells visitors they are talking to an AI assistant.
What happens to chat data?
Chat text is stored only with the visitor's consent and deleted after a set retention period, in line with the Personal Data Protection Act 2010.
Have a process you want to automate?
Tell us how the work runs today. We will reply with the next step and a quote in RM.