WhatsApp AI Automation
A WhatsApp AI agent replies to customers on WhatsApp, answers common questions, collects details and passes complex cases to your team. InnolyticAI builds these agents in Bahasa Malaysia and English for Malaysian businesses, with a clear hand-off to a human and a record of every enquiry.
What it does
Bulk enquiries answered
Common questions are answered at any hour, in a natural tone.
Back office connected
Orders, bookings or tickets are created in the systems you already use.
Hand-off to your team
Complex conversations move to a person with the full history attached.
Common questions
What is a WhatsApp AI agent?
It is an AI program that chats with customers on WhatsApp, answers questions from approved information and hands complex cases to a person.
Do I need the WhatsApp Business API?
For an automated agent, yes. We help you set up the WhatsApp Business Platform account and the approvals it needs.
Can it reply in BM and English?
Yes. It replies in the language the customer writes in.
What happens when it cannot answer?
It tells the customer a team member will follow up and passes the conversation to your staff.
Have a process you want to automate?
Tell us how the work runs today. We will reply with the next step and a quote in RM.