Government and GLCs
Government agencies and GLCs use workflow automation to move high volumes of applications, claims and payments without manual chasing. InnolyticAI builds rule-based case distribution, approvals with review, deadline reminders and pre-payout checks, keeps a record of every decision, and has delivered this kind of system for PERKESO.
How can agencies automate case handling?
Start with the steps that repeat for every case: assigning it to an officer, checking eligibility, chasing deadlines and checking payments. Each step becomes a rule the agency can read and change, and anything that does not fit the rules goes to a person.
What about accountability and audit?
Every automatic step records which rule triggered it and when. Officers and auditors can see why a case moved, who reviewed it and which policy version applied on that date.
How is data protection handled?
Hosting, access and retention are agreed with the agency during scoping and follow the Personal Data Protection Act and the agency's own policies. Personal data is never used in public material.
How is procurement handled?
Scope, deliverables and running costs are set out in a written quotation in RM so they can go through the agency's procurement process.
